Chat is the way of achieving desired service outcomes, although the phone call has its benefits. Chat is a great solution for customers because online chat solutions allow customers direct access to help, wherever in the world they currently are. In addition, users can multitask while waiting for an agents response.

What is a chat phone?

“Chat” is the consumer-friendly name for Rich Communication Services (RCS), the new standard thats meant to supplant SMS, and it will automatically be turned on inside Android Messages, the OSs default app for texting. But remember, Chat is a carrier-based service, not a Google service.